This is a long blog entry. Prepare yourself.
I love talking shop with my buddy the mortgage broker (Chris Coggeshall-- Homestone Mortgage. Give him a call, 206-713-9580, the finest divorce mortgage specialist in the Puget Sound. He's never not closed a loan on time, except my loan. I can be a pissy, annoying customer. I hate customers like me. But he processed my "emotions" about feeling vulnerable and exposed during the mortgage process, and turned me into a stark, raving fan. If you need a mortgage, don't call anyone else or you are crazy, or know one hell of a good lender. But I digress).
So as I was saying. I love talking shop with Chris. Tonight after work we were talking about ... oh dear, I forgot what I was saying... Oh yes,... before the mini-commercial for Chris Coggeshall and Homestone, I was talking about divorce law artistry.
As Chris said, "clients don't buy a legal result. They buy an attorney's service. They get a whole package and sometimes the work isn't perfect but it's a ballet in motion with many variables. They buy the entire package of legal knowledge, gut instinct, passion for paperwork, sensitivity in a client session, good practical advice, business acumen, ethics and price. The recipe varies with each professional. It's wrong for a client to pick one aspect of your legal work and use that to evaluate your entire performance. It's the entire event that you must be judged upon, not one aspect." To put our conversation into perspective, we were talking about clients who are unhappy. Typically they are forgetting the 9 other things you did that made them happy to focus on just one thing that didn't go so well.
I like his idea. I so often find fault with my own performance (I'm a ruthless critic of myself), forgetting all the things I did extraordinarily right. Take today for example.
I was sitting in the final four-way where we settled the whole case. I had a hunch we would settle so I had my paralegal start drafting the final papers so that we would be able to sign them before the meeting was over. I had her do a separation agreement with exhibits in the back, a very efficient way to type up the settlement. Most of the language is boiler plate with a few places to fill in the blank.
Here I was giving the client efficiency and a reduced legal bill by streamlining the process. Then the other lawyer says, "A whole separation agreement? Why not just some exhibits attached to the back of a Decree?" This is the way the elite family lawyers are handling non-maintenance settlements these days. I like doing it the other way for a variety of reasons, but my way isn't wrong, it's just not the "cool" way to draft up the settlement at the moment in our industry.
Then I felt flustered or annoyed inside. I wasn't doing the paperwork like the elite family lawyers. For a brief moment I was self-critical and embarrassed. But why?!
Why would I wipe out all my good feelings about my performance during the morning (which was good)...and forget all the right moves I had made, to focus instead on this one less-than-superb choice?
____
This blog is not about my self esteem or the quality of my work product. The important point here is that with lawyers, you are getting a collection of qualities. What is important as a person looking to hire a lawyer is that you know what you are getting. What qualities? What bundle of perks, benefits and price?
If you select me, or Lawlady Inc., you will get a bundle of skills, talents and proclivities that look something like this.
- Old fashioned customer service.
- Stylish flair-- we like to wear black in winter, white in summer.
- 100% focused psychic and emotional support if you need it.
- 75% wisdom, unless I'm having a bad day, in which case, you get to share yours with me.
- An extremely fast pace, unless it's a day for meandering wisdom.
- An irreverent attitude about what the courts will do.
- Fast paperwork if we choose to help you with a more litigated-oriented case.
- Good humor.
- Heavy reliance on email.
- Heavy customer-participation in your case to keep costs down, unless it's a flat fee.
- A very mindful eye on not overworking the case, in fact we may underwork it just a hair.
- A fabulous flat fee option with a nice treat for you at the end of your case.
- Divorce ritual advice if you ask for it.
- Collaborative law services that have been honed over 7 years of training, arguably longe than most collaborative attorneys.
- A heavier reliance on mediated and collaborative resolutions.
- A tendency to talk clients off the litigation ledge.
- Heavy involvement of allied professionals, but not litigation-oriented professionals.
- An extremely large database of excellent referrals and contacts that I share with you.
- Opinions that draw from psychology, spirituality, marketing, organizational development, ritual and office efficiency principles.
- A profound optimism that hard times in life lead to good times in life.
- Family law practiced from an outsider's viewpoint looking in, although my years at the start of my career at two large law firms give me a heightened since of how to provide good legal work.
- A cavalier attitude to court rules. I'm one to try new strategies and take a novel approach.
- Beautiful court paperwork at times when we choose to rise to the occaision.
Another lawyer's legal dance might look differently and it may be no better than mine. The question is all about fit. What are you looking for?
If you want to know what a particular judge will do in a particular case, there are more educated minds than mine to answer that question. I like the psychological drama and the subtlety of finding the win/win position more. My legal practice is a more sophisticated practice of peace-making. I'm not into the blunt practice of law. There are plenty of old-style litigation attorneys out there doing that. We serve legal divorce services with a philosophical flair and an attention to the underlying process at play. I'm/we are modern, yet rooted in a very traditional legal upbringing. My dad was a hard-core litigator and I grew up being forced to play Hearts against him for fun. He NEVER let me win. I ALWAYS hated to lose.
What you really want to know is how we dance as lawyers? What do we do better and differently than any other lawyer? Every lawyer has a special way. Just like you as a client are unique and special.
Just like Chris and mortgages. You won't see him passing out the most business cards at a networking event. He'd rather study the nuances of the deep clauses in the bottom of your mortgage contact so the deal always closes. My kind of mortgage guy.
It's all a dance. Who do you want for your dance partner? Pick the right one and the outcome is artistry. Legal work done right is pure mind, body, spirit in motion. Movement for your best interest.
Recent Comments